Privacy Policy

1. Information We Collect

We may collect the following information from you:

• Personal Identification Information: Name, email address, phone number, date of birth, and other contact details.
• Demographic Information: Postcode, city, preferences, interests, and other relevant information if required.
• Payment Information: Payment card details, billing address, and transaction history (processed securely through third-party payment gateways).
• Event-Related Information: Registration details, event preferences, ticket purchases, participation history, and feedback related to events hosted or promoted on our platform.
• Usage Data: Information about how you use our website, mobile application, and services, including IP address, browser type, device information, pages visited, and time spent on pages.
• Location Data: With your consent, we may collect and process information about your actual location to help you discover nearby venues, events, and partner businesses.
• Communications: Records of your interactions with us, including customer service inquiries, feedback, surveys, and promotional communications.
• Other Information: Any other information relevant to customer surveys, offers, rewards programs, and service improvements.

2. How We Use Your Information

We require this information to understand your needs and provide you with better service. In particular, we use your information for the following purposes:

• Internal Record Keeping: Maintaining accurate records of your account, transactions, and interactions with our platform.
• Service Delivery: Processing orders, bookings, event registrations, and payments; facilitating your participation in events; and providing customer support.
• Product and Service Improvement: Analyzing usage patterns and feedback to improve our products, services, website, and mobile application.
• Marketing and Promotions: Sending promotional emails, notifications, or messages about new products, special offers, events, rewards programs, or other information which we think you may find interesting, using the contact information you have provided.
• Market Research: Contacting you for market research purposes via email, phone, or other communication methods.
• Personalization: Customizing the website and mobile application according to your interests, preferences, and location.
• Event Management: Coordinating event logistics, sending event updates and reminders, managing attendee lists, and ensuring a smooth event experience.
• Rewards and Loyalty Programs: Managing your participation in rewards programs, tracking points, and providing relevant benefits.
• Legal Compliance: Complying with applicable laws, regulations, legal processes, and law enforcement requests.
• Safety and Security: Protecting the rights, property, and safety of ECSTEE GLOBAL LLP, our users, partners, and the public; preventing fraud and unauthorized activities.

3. Events and Event Hosting

Ecstee facilitates the discovery and registration for various events, including but not limited to workshops, meetups, conferences, entertainment events, community gatherings, and partner-hosted activities.

3.1 Information Collection for Events

When you register for or participate in events through our platform, we may collect:

• Registration details including name, contact information, and preferences
• Payment information for ticketed events
• Dietary restrictions, accessibility needs, or other special requirements
• Attendance records and participation feedback
• Photos, videos, or other content captured during events (with appropriate notice)

3.2 Sharing Event Information

Your event registration information may be shared with:

• Event organizers, hosts, and venue partners to facilitate your participation
• Other event attendees (such as name and basic contact information for networking purposes, with your consent)
• Service providers who assist with event management, ticketing, and logistics

3.3 Liability Disclaimer for Events

IMPORTANT: ECSTEE / ECSTEE GLOBAL LLP IS NOT LIABLE FOR ANY EVENTS

Ecstee acts solely as a digital platform facilitating the discovery and registration of events. We do not own, manage, operate, organize, or control any events listed on our platform.

ECSTEE / ECSTEE GLOBAL LLP IS NOT RESPONSIBLE OR LIABLE FOR:

• Event Quality or Content: The accuracy, quality, content, schedule, or any aspect of the event experience
• Safety and Security: Any personal injury, accident, illness, harm, loss of property, or any other incident occurring at or related to any event
• Event Changes or Cancellations: Any changes to event details, schedule modifications, venue changes, or event cancellations by organizers
• Organizer Conduct: The actions, behavior, conduct, or any representations made by event organizers, hosts, venue staff, or other participants
• Crowd Management: Overcrowding, stampedes, crowd-related incidents, or inadequate venue facilities
• Food and Beverages: Quality, hygiene, safety, or allergen content of food and beverages served at events
• Transportation and Accessibility: Travel arrangements, parking, accessibility issues, or any difficulties reaching or navigating event venues
• Disputes: Any disputes between attendees, between attendees and organizers, or any disagreements arising from event participation
• Compliance: Event organizers' compliance with applicable laws, permits, licenses, or safety regulations
• Refunds: Refunds for event tickets or registrations (these are governed by the event organizer's policies, not Ecstee)

By registering for or attending any event through Ecstee, you acknowledge and agree that you participate entirely at your own risk. You release and hold harmless ECSTEE GLOBAL LLP, Ecstee, and their officers, directors, employees, agents, and affiliates from any and all claims, liabilities, damages, losses, or expenses arising from your participation in any event.

4. Information Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access, disclosure, modification, or destruction, we have implemented suitable physical, electronic, and managerial measures to safeguard and secure the information we collect online.

Payment information is processed through secure third-party payment gateways (such as Razorpay, Cashfree, or similar providers). We do not store your complete credit card, debit card, or bank account details on our servers.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Restricted access to personal information
• Secure authentication mechanisms
• Regular backup of data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive or mobile device. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual, tailoring operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used, how users navigate our platform, and which features are most popular. This helps us analyze data about webpage traffic and improve our website and mobile application to tailor them to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Overall, cookies help us provide you with a better website and application experience by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that declining cookies may prevent you from taking full advantage of the website and certain features may not function properly.

6. Sharing Your Personal Information

We respect your privacy and will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may share your information with the following parties:

• Partner Businesses: Venues, cafes, restaurants, event organizers, and other partners whose services you access through our platform
• Service Providers: Third-party service providers who assist us in operating our platform, processing payments, delivering services, conducting business operations, or servicing you
• Payment Processors: Secure payment gateways to process your transactions
• Analytics Providers: Third-party analytics services to help us understand usage patterns and improve our services
• Legal Authorities: When required to comply with applicable laws, regulations, legal processes, or governmental requests
• Marketing Partners: With your explicit consent, we may share your information with third parties whose products or services we think you may find interesting

All third parties with whom we share your information are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us or to you.

7. Controlling Your Personal Information

You have the right to control how your personal information is collected and used. You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website or mobile application, look for the option to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at admin@ecstee.com.
• You can unsubscribe from promotional emails by clicking the "unsubscribe" link at the bottom of any marketing email we send you.
• You can manage your cookie preferences through your browser settings or our cookie consent tool.
• You can update your account information and preferences at any time by logging into your account.

Your Rights

You have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Data Portability: Request a copy of your personal information in a structured, commonly used format
• Objection: Object to the processing of your personal information for certain purposes
• Withdrawal of Consent: Withdraw your consent to data processing at any time

If you believe that any information we are holding about you is incorrect or incomplete, please contact us as soon as possible at the address below. We will promptly correct any information found to be incorrect.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, whether we can achieve those purposes through other means, and applicable legal requirements.

Even if you request deletion of your account, we may retain certain information as required by law or for legitimate business purposes, such as fraud prevention, dispute resolution, and legal compliance.

9. Third-Party Links

Our website and mobile application may contain links to third-party websites, services, or applications. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content, activities, or privacy practices of these linked sites.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Ecstee / ECSTEE GLOBAL LLP.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. Users between the ages of 16 and 18 must use our services under the supervision and consent of a parent or legal guardian.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information from our servers.

11. Changes to This Privacy Policy

ECSTEE GLOBAL LLP may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy will constitute your acceptance of such changes.

If we make material changes to how we use personal information, we will notify you through a prominent notice on our website or mobile application, or by sending you an email notification.

12. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal information, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days of receiving your request.